Combo General Manager
Company: Service Corporation International
Location: Tuscaloosa
Posted on: October 16, 2024
Job Description:
All current associates must apply through "My Career" on your
Workday Homepage.Consider the possibilities of joining a Great
Place to Work!Provide guidance and direction to location leadership
in order to effectively and profitably manage the business,
finances, marketing, customer growth, and people resources. Provide
direction and assistance with short-term planning as well as the
achievement of annual sales revenue, production targets, and Profit
& Loss (P&L) goals. Foster a sense of ownership in the location
and pride in the staff, manage costs in a disciplined manner, and
encourage profitable case volume growth. Manages location
management at multiple locations and multiple lines of business
within the Funeral Home industry.JOB RESPONSIBILITIESBusiness and
Financial Management
- Work with Market Leadership to understand long-term and
short-term business goals and operational priorities in order to
provide guidance to location leadership.
- Provides advice, guidance, and approves annual business plans,
budgets, financial, production, and revenue goals.
- Accountable for monitoring and achieving annual financial goals
within Area of Responsibility (AOR).
- Responsible for transferring financial knowledge and how daily
activities impact financial outcomes to location leadership to
facilitate making appropriate sustainable business decisions.
- Approve expenditures and invoices.
- Provides marketing, advertising, community, and customer
guidance to location leadership.
- Leverages corporate and market resources to expand brand and
product awareness in order to increase sales and market share.
- Develop and implement plans to improve customer satisfaction
index and on-line community reviews.
- Resolves complex problems providing resolution guidance to
location leadership and empowering accountability.
- Assure the location's operating practices comply with
applicable federal & state regulations and Company policies.
- Assure safety, quality control, and compliance standards are
adhered to.Collaboration and Communication
- Collaborate with colleagues and market leadership to remove
operational barriers, encourage ideas, and business or operational
enhancements.
- Work with Market Leadership and Corporate Departments on
product, process, and technology needs and improvements.
- Develop and implement communication plans for key initiatives
and change management.
- Oversee implementation of initiatives and manage change
providing leadership and guidance as needed.
- Responsible for communicating long-term strategy and annual
goals to location leadership; assist staff with further cascading
and messaging.People Development
- Develop a strong, trusting, empowered, and reliable team.
- Understand team members' career aspirations and provide
assignments to develop skills and/or close gaps.
- Constructively address issues and provide tangible and
appropriate feedback.
- Develop frontline supervisors' proactive and collaborative
management style in order to increase employee engagement and
minimize turnover.
- Monitor training and licensing requirements ensuring staff is
re-trained/licensed prior to expiration.
- Responsible for screening candidates (internal and external)
and hiring or promoting a skilled and effective staff.
- Establish pay, recommend pay increases, special pays, and
career advancements.
- Discipline staff as necessary.
- Write development plans to close behavior or skill gaps.
- Collaborate with Human Resources throughout discipline,
development, and termination processes.
- Recommend and discuss terminations with Market
Leadership.MINIMUM REQUIREMENTSEducation
- High School Diploma or equivalent required.
- Technical schooling diploma in Funeral Services/Mortuary
Science preferred.
- Bachelor's degree in Mortuary Science where required by state
law.
- Pursuing an Associate's Degree in Finance, Marketing, Business
or related discipline strongly preferred.Experience
- At least eleven (11) years industry experience with
progressively increased customer facing responsibilities.
- At least six (6) years experience managing people and
effectively managing budgets and expense control
required.Knowledge, Skills and Abilities
- Knowledge of industry competitive pricing, demographic
patterns, and market competition.
- Knowledgeable in Financial and Business acumen.
- Professional interpersonal skills as well as cultural
sensitivity and tactfulness to interact with a variety of cultures
and language barriers.
- Proficient in MS Office suite including Outlook, Word, Excel,
and PowerPoint.Work HoursWorking beyond "standard" hours as the
need arises. Travel up to 75%.Postal Code: 35405Category (Portal
Searching): OperationsJob Location: US-AL - TuscaloosaJob Profile
ID: F00277Time Type: Full timeLocation Name: Memory Chapel Funeral
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Keywords: Service Corporation International, Hoover , Combo General Manager, Executive , Tuscaloosa, Alabama
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